We earlier wrote on Infrastructure Management and all the research firms did the analysis on it telling you how big the market was, and it still needs to be tapped. HCL-Nokia Alliance is the proof of research, and by a proven player – HCL. The deal has been recorded as the largest ever Infrastructure deal in global arena.

Multi-million Dollar Contract, spread across 5 Years, encompassing desktop support across 76 countries in 13 languages. HCL says it has bagged the deal among competition from Global as well as Indian players.

The Scope of the contract -

• global account management,
• workstation packaging,
• creation and maintenance,
• workstation security management and
• On site support services

HCL plans to offer a variety of new features for Nokia’s staff including a chat facility that will allow users to get support quickly without having to open a service ticket, and a self-service portal with service information, said Pradeep Bindal, senior vice president for Europe of HCL Technologies’ Infrastructure Service Division.

HCL has opened up a new near-shore center in Helsinki, Finland to support Nokia. HCL through its subsidiary – Infrastructure Service Division (ISD) is setting up a 100-person support center in Finland for Nokia and other customer in nordic countries.

The deal has been considered as the biggest infrastructure deal, however Mr. Bindal says the margins are lower in such deals are lower. Generally Infrastructure deals involve taking over the assets (Data centers and workstations) and the prices are part of the deal. However the HCL-Nokia deal is  a pure service deal. Mr. Bindal says the billing would be done on

• Number of Help Desk requests received
• Number of workstations being supported

HCL Facts revealed by Mr. Bindal

• HCL currently manages over 650,000 desktops under its remote infrastructure management program.
• HCL already has capabilities in-house in 12 of the 13 languages in which it will be offering support to Nokia.

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